Brand Central Station

Editor’s Note: I subscribe to Seena Sharp’s email newsletter, “SharpInsights” and find it a quick and interesting read.  This latest edition (#51) provided insights into how the business of coaching has changed.  I thought I’d share it with you here …

SharpInsights #51: Going Coach Has a Whole New Meaning

The title “coach” used to be reserved for guys like Knute Rockne, Yogi Berra, and John Wooden-leaders who knew that winning took hard work, motivation and perseverance. Now, Americans are hiring coaches to lead them to different kinds of victory.

Letting Miss Daisy drive herself: The number of drivers who are 70 or older is growing and will top 30 million by 2020. Driving coaches prep seniors for their written and road tests, and research the most senior-friendly DMV offices.

Thinking outside the box: Death coaches help clients evaluate their myriad options including home funerals, green burials and low-cost alternatives.

Working 9 to 5 to 9: Career coaches edit resumes, conduct practice interviews, and advise job-seekers about everything from recruiters to social media.

Rewinding the gold watch: Retirement coaches help adults plan for the next phase in their lives which often involves a second career or new venture.

Name an activity, and there’s likely a coach ready to help you succeed. (Mediation coaches? Ohm…yes!) Can you leverage your company’s expertise by offering web-based or phone coaching?

Want more SharpInsights? Visit the archives at http://www.sharpmarket.com/sharpinsights/index.html

(from Communintelligence)

When:  Thursday, June 24, 2010
Time:   2 – 3 pm EDT
Where:  Online
Cost:   $195

Webinar by David Grossman ABC, APR, Fellow PRSA and author of the new book, You Can’t Not Communicate.

Since you are always communicating – you might as well be great at it. This webinar is a unique opportunity to learn winning strategies you can use every day to differentiate yourself, elevate your leadership impact, and accelerate business results.

David Grossman will share practical insights, best practices, and proven tools to help communicators and top leaders differentiate themselves as LeaderCommunicators.

Learning topics:

• The three fundamental truisms every leader must understand
• Three myths leaders believe, and that every communicator must address head-on The most common traps leaders face The Great Eight communication basics; what great leaders do The five truths of two-way communication
• The top seven strategies for being a better listener

Register Now

by Mike Bawden
President & CEO; Brand Central Station

There was a recent article that appeared in the Cincinnati Enquirer about Procter & Gamble and the financial impact it appears their re-focused charitable efforts are having on the company. (Read it here)

This story caught my eye for two reasons: First, only P&G could pull off a global good-will effort like this. And it’s interesting to read about the groundwork they are laying for a variety of their consumer brands in emerging and developing markets. In addition to the awareness and market-building efforts, P&G’s philanthropic program also enhances the value of the company in the eyes of shareholders who are becoming focused on results beyond the bottom line when evaluating their equity holdings.

But the second reason this article was of interest is that it was sent to me by a client.

This is a company not of hundreds of thousands of employees and billions of dollars in sales but of just over one hundred employees and sales that are, shall we say, significantly less than anything in P&G’s portfolio. Yet we’ve managed to work with this client and establish a national connection to a leading health association (The American Diabetes Association) and put together a corporate social responsibility program that will achieve the same kind of awareness and market-building objectives P&G is striving for on a global scale.

For many marketers, whether they’re inside an agency, working from home or cloistered away in a marketing department somewhere, the marketing strategies and actions of the mega-brands (P&G, Pepsi, AB/Interbev, etc.) can all seem out of reach. The fact is, though, their not … and marketers who don’t seem to understand that are destined to live out their professional lives doing more of the same and wondering why they’re not getting better results than they did the year before.

I’ve written about corporate social responsibility programs before. They’re interesting to put together and, done right, can not only have an impact on your company or brand’s growth; they can re-energize your employee base and help build long-term equity in your brand’s value. That can mean better margins on the sale of products to retailers or consumers and, just as important, it can mean better multiples if you decide to sell your business to an investor group or acquiring company.

Doing the right thing, the right way can be a tremendous benefit to your company.

More on this at another time.

by Mike Bawden
President & CEO; Brand Central Station

These are indeed interesting times in which we all live. The pace of life has picked up so dramatically in the last ten years, I question our society’s combined ability to adapt without some kind of major cultural meltdown occuring during the process. But still, I have faith.

With rapid change comes great opportunity, as well as terrible risk.

From society as a whole, there comes a desperate cry for sanity and creativity. For compassion and stewardship. For accountability and self-discipline.

As marketers, I think we all owe it to our customers, clients, communities, employees and partners to do the best we can with what we have. To make a positive difference in the world. And to encourage everyone – whether they’re our kids or our customers – to be smart and discriminating consumers of everything we’re told to believe.

In the past fifteen years, the Internet has evolved from a loose connection of crude email servers into an interactive, social network that connects us globally. For the most part, we’ve recognized that and call it Web 2.0.

Well folks, maybe it’s time we come up with Customer 2.0. They need to be better informed and capable of handling the ever-increasing flow of information, images and noise that comes their way.

As marketers, it’s our responsibility.

(Company Press Release)

BOSTON – Innoveer Solutions, an award-winning customer strategy and solutions consultancy, today announced the availability of its most recent white paper, “The Pursuit of Partner Relationship Management,” which details how companies can expand their reach, reduce costs, and minimize risks by sharing more sales-related responsibilities with their business partners during uncertain economic times. The paper is now available in the white paper library on Innoveer’s website.

(more…)

Think there’s confusion in the world’s financial markets?  That’s nothing compared to the world of marketing – where uncertainty, confusion and out-right panic are not out of the question.

Economic recessions are tough to understand.  For many small and mid-sized businesses, the national recession indicators manifest themselves in ways that often go unreported by the mass media.  Add to that the general sense of desperation felt by consumers and business owners and managers are often left wondering what they could have done to avoid their difficulties and at a complete loss about what to do going forward.

So, let’s try to take a step back and understand the nature of this particular recession and what options lay ahead for the small and mid-sized business when it comes to evaluating and re-loading their marketing plans for the rest of 2008 and all of 2009.  (Yeah, you heard that right – you better be thinking about a total re-boot of your marketing program starting tomorrow because the only thing you can count on in this recession is that your plans made six to ten months ago are out-of-touch with today’s economic reality.) (more…)

Are the expectations for the incoming Obama administration too high?  The Obama-Biden campaign certainly re-set the rules of political campaigns with their 2008 effort – raising more money, spending more money and engaging people on a level unlike anything in living memory.  But will the public’s anticipation and expectations of the new administration and, more specifically, the promise to continue reaching out and engaging the public, be met to everyone’s satisfaction?

It reminds me of the expectations and constant chatter surrounding Social Media.  In fact, I don’t think there’s any question that an Obama Administration will be the first to fully embrace the uber-democracy that is the online/Social Media world.

My only question is: can a 18th century institution like the US Federal Government adapt quickly enough to not get completely balled up in an avalanche of 21st century Social Media interactivity?

(more…)

Given the economic challenges facing small and large businesses today (check out article on marketing during a recession, here), effective communications with employees is quickly rising in importance among managers and ownership.  A recent survey of executives at 425 large businesses (conducted by Message Bank, LLC) showed that these senior managers are increasing their communications efforts with shareholders and customers (as expected) but also with employees.

(more…)

Rick Houcek, a regular contributor to the Marketing Headhunter blog, offers seven helpful tips when it comes to mentoring (no matter whether those being mentored are employees, co-workers, friends, kids, etc.).  Rick’s tips include the following:

(more…)

One of the greatest challenges (and most fun thing) about being an account manager is that clients often look to you when it comes to growing their business. They want answers to their questions or, at the very least, suggestions on what to do next.

And the one thing they don’t want to hear is that everything they’re planning to do looks great and you’d be glad to implement it for them.

(Aside: I used to work with a creative director that called AE’s who just nodded in agreement with the client and brought the work back to the agency, “parrots” and had a picture of a pirate with a big, nasty parrot on his shoulder. I knew when I was in trouble for being too complacent because my name would be pinned to the parrot.)

As a point of fact, you owe it to your client to think about all the markets that hold potential for them. If that requires a little extra research (whether it be reading or actually spending time in the community), that’s a small investment to make in a relationship. Exploring the possibilities presented by ethnic or minority markets is a great example.

Once you understand the media landscape for various ethnic groups, you should begin to see the potential for opportunity. Broaching the subject with your client, however, can be a tricky proposition. Here are some tips on how to do that:

1) Collect market information from the client that would help you identify the nature of the relationship they currently have with a specific minority group.2) Investigate the market potential online. There are plenty of online databases and resource groups that can provide insights into almost any aspect of the major ethnic groups in the USA.

3) Talk to/interview a handful of people that fit the ethnic profile of the group you’re interested in. Try to capture, in their words, why your client’s product or brand is important to them.

4) Prepare a presentation that explains the differences in perceptions and perceived advantages of your brand (and, ideally, the competitions’ brands) from the point of view of the ethnic market(s) in review.

5) Find allies (other agencies, freelancers, journalists, etc.) who accurately represent the point of view of the customer. Make sure they’re integrated into your team.

When you present your findings and recommendations, be prepared for a two-part reaction. At first, the client might seem interested and gracious – at least in the presence of guests. After your allies leave, though, be prepared for the hard questions to come out.

Clients who are comfortable with the white, mainstream media, are often uncomfortable with considering ethnic marketing opportunities. Ironically, the initial reaction (and it’s more common than not) is that marketing through ethnic media or with customized messages is “pandering” to one group or another. In fact, this couldn’t be further from the truth.

You need to point out the benefits of cross-cultural branding and the application of the same principles inside our own country.

Despite their own discomfort, clients will take your recommendation under consideration. Be prepared to play a waiting game on this kind of opportunity, but keep bringing it to the forefront – especially if a competitor takes advantage of the opportunity before your client.

The sooner you can get your client thinking about the entire market, the better your client will fare (and the more work for your agency and its partners).

Doing the right thing isn’t always the easy thing to do. In fact, it rarely is.

The majority of American businesses today only show a passing interest in understanding and pursuing ethnic marketing opportunities. In a recent survey conducted by Brand Central Station, 59% of the business executives we interviewed said they would rate their own company’s efforts in this area between “Poor” and “Okay.” Hardly a ringing endorsement.

“We simply do not target ethnic/minority clients,” explained one account manager for an advertising agency in the Midwest. “That is not typically a factor in seeking new business. However, if we would, we would be at a perceived disadvantage since we are a white, male-owned business, with no ethnic/minority employees …” (more…)

The medium you choose can be just as important as the message when making your brand’s appeal to minority markets. Spanish-language media in the United States is continuing to grow – reflective of the dynamic growth of the market domestically. Similar statistics for market and media growth can be found in the Asian-American community.