Brand Central Station

(from TheList Online’s Sales Intelligence Solutions Newsletter)
by Jen Luna

As marketers and sales people, we all know that companies now employ increasingly sophisticated means to avoid receiving “Spam”. And, since spam has come to dominate email on the Internet, it’s no wonder.

Internet historians believe that the first spam email was sent on May 1st, 1978, by a DEC marketing representative to every ARPANET address on the west coast of the United States. The general reaction was one of annoyance, and it hasn’t abated since. In 2001, only 5% of email on the Net was spam. By 2003 this figure had risen to 50%. Then, by 2004 it was 70%. By 2007, almost 90% of business email was characterized as “Spam”.

One line of defense is to buy your email marketing lists from providers who understand the nuances of spam blocking. One low-tech way that companies use to dodge your email is to frequently alter and/or use multiple syntaxes in email address construction. For example, Jamie.Bloomquist@thelistinc.com is an email syntax that suggests that everyone at The List Inc. has an email address consisting of Firstname.Lastname@thelistinc.com.

But that’s not always – or even often – the case. A study of several thousand major brands in The List Online database, determines that major brands frequently change, mix and multiply the syntaxes of their employee email address, in an effort to stay a few steps ahead of spammers.

For example, in a study by The List Online, it was determined that Proctor & Gamble uses 5 distinctly different email syntaxes. Coca Cola currently uses 7 different formats. Microsoft Corporation also uses 7 different syntaxes. General Motors uses three.  These syntaxes can also vary based on job functionality; for example brand managers will differ from marketing directors who will differ with CMO’s.

What does this mean to you? First, it means that deliverable email is getting increasingly difficult to count on as a marketing vehicle. CAN-SPAM Compliance has limited marketers’ options dramatically. Add to that the increasing proclivity for companies to utilize multiple syntaxes and formats and it means that accuracy in sourcing your email lists is essential.

With B2B opt-in email address lists going for $1 per record to as high as $7 per record, depending on the broker, it’s essential that you ask your list broker about multiple syntaxes and address construction formats. If they don’t know, chances are the email list is both filled with junk addresses and violates CAN-SPAM Act of 2003. You don’t want to spend that kind of money on a list that is both in violation of the Law, and, grossly inaccurate. Make sure you know how often your broker verifies email address lists both for syntax and CAN SPAM.

Visit the Sales Intelligence Solutions website

It started off inocently enough.  But Beth Brody from BrodyPR made a simple mistake.  She e-mailed the same pitch to a big list of contacts and included that contact list in the CC field which ignited a series of “Reply All” responses that, in tun, went to the same distribution list.

Over and over again.

It’s sort of like the media relations equivalent of being at a rock concert and the audience gets more caught up in keeping that damn beachball bouncing around in the crowd than they do in what’s going on onstage.  Then, the next thing you know, the grumpy musical purists start yelling for people to sit down and the kids start complaining that nobody ever lets them have any fun anymore …

Lucky for me (I guess) that I was at a client meeting while all this was going on and I just walked in on the carnage afterward.  Today there’s been a virtual pile-up on the social news media highway – and I’m viewing it as a first responder.

Maybe “pile up” isn’t nearly as accurate as “pile on” when you see how other PR professionals took advantage of Beth Brody’s lapse in judgement to cast dispersions, fluff up their own reputation and build blog traffic.

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Although my email Inbox is apparently the exception rather than the rule, ADOTAS reports that more than 20 percent of commercial, permissioned emails go undelivered – and most marketers don’t even realize it.

Yikes.  That’s bound to impact the response rate, isn’t it?

Read the whole story here.

Aaron Smith, writing for MediaPosts’s Email Insider, provided an interesting sumary of the most common misconceptions about email marketing.  Aaron is a founder and principal at Smith-Harmon, a design agency focused on email marketing.  (Visit the Smith-Harmon site.)

In these tough economic times, more and more businesses are turning to low-cost marketing tactics that offer potentially high rewards – tactics like email marketing.

The problem, as Aaron points out, is that this potential for a high return on the marketing investment can lead executives to make incorrect assumptions and uninformed business decisions that can have significant (and negative) consequences over time.

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