Brand Central Station

The desire to seek something better is a natural human desire.  After all, who doesn’t want something better?  But humans are also naturally reluctant to change.  It’s the constant alure of something better pulling against the security of something we know that creates tension in the workplace (and, often in our personal lives as well).

Nowhere is that tension felt more than in the sometimes tempermental relationship between client and agency.

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(Editor’s Note: This is one of my favorite blog posts – not just for the comments it generated but for the way it addressed a re-occuring theme: that, somehow, PR is dead and Social Media killed it.  C’mon people.  Get over it.)

I’m going to try and infuse something that’s been missing from this whole “Social Media is killing PR” meme that seems to be sweeping through the Blogosphere/Twitterverse lately. 

A little common sense.

This maelstrom has been whipped up, primarily, by PR’s and journalists/bloggers working in the technology space.  And the echo is practically deafening.

While there have been plenty of valid points raised about the nature of public relations, the profession’s current and future place in the enterprise, the role of blogging and other Web 2.0 apps in brand building, sales and CRM – I’ve come to one major conclusion:

Social media “experts” need to get over themselves and PR people need to stop looking over their shoulder to see who’s trying to do them in.

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My business partner and I are working to save a client from his current web site.  The site he has now looks okay.  It should.  It was designed by an award-winning, graphic designer who knows a lot about designing attractive brochures, annual reports and the like. But she doesn’t know Jack about designing a web site.

Or should I say Jakob. 

Jakob Nielsen, that is.  For those of you who don’t recognize the name, Jakob Nielsen is the “guru” of web page usability as a concept in the design and management of web sites.  And while I’m not a big fan of the look of his web site on the subject, it does put his theories into practice in a clear and obvious way.  Which is, I suppose, the point of web usability in the first place.

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I’ve seen this before, but it’s still cool and deserves to be shared …

Besides when you’re at an all-you-can-eat restaurant, of course.

The answer is when you’re trying to drag your business (or your client) into the realm of social media and/or online marketing (no, they’re not exactly the same thing – but that’s a topic for another post at another time). 

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I had an opportunity to interview with Matt Mickiewizc, the US representative for 99designs.  The site, a spinoff from Sitepoint, puts clients in direct contact with graphic designers from around the world.

Over 22,000 graphic designers from over 100 countries.

And the results can be pretty amazing.  So far, 99designs has helped broker over 14,000 projects, soliciting creative ideas from places like Africa, South America, Asia and all over Europe and North America.  Each project is presented as a “contest,” complete with prize money and a creative brief to provide direction. Each entry submitted by a designer is posted for public display (check out examples of contests here, here and here).

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One of the things clients seem to hate is budgeting.  I get it.  Nobody likes to feel they’re the equivalent of somebody else’s Sunday dinner.

Last week, I had a client say to me: “I’m reluctant to give out a number for that project because I don’t want the vendor to keep loading it up with bells and whistles to meet my budget.”  It was a refreshingly candid (and honest) statement.

So in a world of creative smoke and mirrors – where every job seems to be a custom job requiring (at best) “educated” guesses at costs and production timelines; how does an in-house marketing manager get things under control and make sure he or she doesn’t get taken for a ride by an unscrupulous ad agency or design boutique?

Believe it or not, the best process to use for controlling production costs on the client side is very much the same kind of process agencies should be using on their side as well … but more on that later.

The secret to controlling production costs is to take the guesswork out of it. 

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For decades, advertising agencies and the media have operated under a shared myth about what they do. The canard runs something like this: “Create brilliant advertising that gets people’s attention, run it in enough places the consumers can’t get away from it and eventually you’ll see your share of market increase as a result.”

When it came to generating measurable performance, agencies and the media gave lip-service to “Return on Marketing Investment” and other things that sounded very measurable and analytical; but the hard truth of the matter was that advertising has always been a fairly imprecise endeavor – and everybody was fine with the smoke and mirrors of it all.

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Welcome to the world of nano-blogging.  Does Twitter have anything to fear from Flutter?

Nope.  Probably not.

Fun parody, though.