Fri 30 Sep 2005
If You Received 231,000 E-Mails A Year, Could You Answer Each One Personally?
Posted by Mike Bawden under Uncategorized
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Okay, for starters, I don’t receive 231,000 e-mails a year. Close to it, maybe. But most of it is spam for porn sites, free college degrees, home re-fi or Nigerian Lottery winnings.
But Lands’ End receives at least that many e-mails every year from customers and makes sure they give each note personal attention and response. That’s just one of several interesting bits in a fascinating post on customer service from the Slacker Manager Blog.
Very good stuff.
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